Refund Policy

1. Growth Assessment & 90-Day Plan ($495)

Before you submit your questionnaire, email us and we will refund you in full. No reason needed.

After you submit, you can still cancel for a full refund at any time up until your report is published to your portal. Email us and, if the report has not gone out, we refund you in full.

Once your report has been published to your portal, the work has been done and delivered, so the fee is no longer refundable.

Your report includes a 60-minute review session with Steve. Book it within 90 days of your report being published; we send you the link when the report is ready. If you do not book it in that time, the report is still delivered and the fee still applies. If you do book it and we cannot make the time work, we will reschedule, or refund $120 of the fee if you would rather not continue.

2. If we are late

We publish your reviewed report within 2 business days of you submitting your questionnaire.

If we have not delivered it within 5 business days and the delay is ours, you can ask for a full refund even if the review has started.

3. Fractional engagements

Engagements are set up with an initial three-month period, then continue month to month.

Fees are charged monthly in advance. If you need to stop during the initial period, tell us: we will stop billing at the end of the month you are in and we will not invoice the remaining months. The month you are in has been paid for and is not refunded.

After the initial period, the same applies. Cancel any time, billing stops at the end of the current month, and that month is not refunded.

4. Marketing Scorecard subscriptions

Setup fees cover the build of your dashboard. They are refundable in full until you complete your guided setup, which is the point we start building. After that they are not refundable.

Monthly fees are charged in advance and are not refundable for the month in progress. Cancel any time from your portal and the next renewal stops.

5. Project work and custom proposals

Where a custom proposal includes a deposit, the deposit is refundable in full if you cancel before we begin, less any discovery work already carried out and agreed with you in writing.

Once work has begun, fees are refundable on a pro-rata basis for work not yet performed. If we cannot deliver the scope we agreed, you are entitled to a refund for the part we did not deliver.

6. The free Marketing Check-Up

Free, so there is nothing to refund. You can ask us to delete your answers at any time.

7. Your rights under the Australian Consumer Law

Nothing in this policy limits your rights under the Australian Consumer Law.

Our services come with guarantees that cannot be excluded. Among them, services must be provided with due care and skill, be fit for the purpose you told us about, and be delivered in a reasonable time. If we fail to meet one of these, you may be entitled to a refund, a re-supply, or compensation for reasonably foreseeable loss, regardless of anything above.

8. How to ask

Email us with your order number and what you would like us to do. We aim to respond within two business days and to process approved refunds within five.

Refunds go back to the card that paid. Card refunds usually appear within five to ten business days depending on your bank.